Q: When will my order arrive?
A: See Shipping Policy.
Q: How can I track my order?
A: Once your order fulfillment process is completed, you will receive a notification email with a link to track your order.
Q: How can make a return?
A: See Refund Policy.
Q: How long is the buyer protection time?
A: If you do not receive your purchase within the stated delivery time (30 days maximum), a full refund will be offered.
This is not applicable if your order did not arrive due to factors that are out of our control, or exceptional circumstances outside the control of sellers and buyers: e.g. if you refuse customs clearance, or because of natural disasters.
You may only apply for a refund or exchange within this buyer protection time. Please note that no refund requests will be accepted for any reason after this deadline had passed.
Q: I made mistake in my order. Can I change it?
A: Please always double check that you have placed your order correctly. Please alert us about any modification requests maximally two days after you have placed your order (e.g. before the shipping starts). We cannot change anything in your order after it has been shipped.
Q: I mistyped my shipping address, what can I do?
A: Please note that we cannot make edits to the shipping address after the shipping has begun. Please alert us about any modification requests maximally two days after you have placed your order.
Q: Can I use a PO Box or APO/FPO military address?
A: Our shipping partners are unable to ship orders to PO Boxes or APO/FPO military addresses. You will need to provide a street address. If a PO Box or APO/FPO military address is given, it will delay shipment of your items or your order will be canceled.
Q: Is it possible to pay in other currency than US dollars?
A: All pricing is displayed USD. For currency exchange rates please calculate.
Q: Why does the shipping begin several days after I have placed my order?
A: After we receive your order, we conduct control checks in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time being approximately 3~7 days; however, it can also be affected by the item's stock status and payments posted and confirmed valid.
Q: Why split an order into several packages?
A: Here are some reasons:
- The order has too many products and they all don’t fit into one package.
- Some products in the order are backordered
- Some products in the order didn’t pass 1st time quality
checking, and on its 2nd time quality checking.
- Some items are out of stock temporarily.
Q: Do I have to pay any extra charges?
A: In some cases, there will be VAT or other taxes, like customs duties or fees levied by your destination country.
Please note the following:
- We have no control over these charges and cannot predict the amount. For further information please send an email to us.
- Customs and taxation policies vary widely from country to country. You should check your local custom laws, and inform us about your requirement after ordering;
- When customs clearance procedures are required, it will cause delay beyond our original delivery estimates time. Additional charges for taxes or customs clearance must be paid by the recipient.
Q: I just checked my order’s tracking, but it doesn’t show my order. What happened?
A: The reason your tracking number does not show the exact location of the parcel is because the carrier provides updated tracking information at major sorting points, hubs and routing locations.
For any further questions or concerns, feel free to contact us.